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Employment Opportunities


The following positions are open at Longleaf Services.

Customer Service Representative Assistant Manager
Customer Service Representative
Operations Support Associate

Please see below for details.


Customer Service Representative Assistant Manager

Reports to: Customer Service Manager and Operations Manager

Coordinates with: Credit, Logistic and Accounting Departments

General responsibilities:
Process customers’ orders and inquiries in a timely and courteous manner. Support the Customer Service Manager to manage, prioritize, and monitor daily workload of the customer service department and assist in the training for new personal. Be the main support for the Customer Service Team in the absence of the Customer Service Manager.

Specific responsibilities:

  • Answer phones to take orders and respond to customer inquiries and other requests.
  • Input orders and refer all attempted orders on “credit-hold” or “bad debt” to Credit department.
  • Support CS Manager with the allocation of work and support other CSRs with difficult customer related issues.
  • Train staff on the use of fulfillment system for order entry and tracking, answering phones, handling customer service inquiries and problem solving various issues.
  • Become familiar with all key aspects of the manager position [prioritize and assign daily workload; investigate and resolve issues escalated by staff; work with client publisher staff; run and review month end reports] and periodically perform these tasks to ensure you’re able to fulfill these duties in the manager’s absence.
  • Provide customers with product and service information.
  • Identify, research, and resolve customer issues following up on all inquiries not immediately resolved.
  • Support management and staff on all special projects.
  • Process special billings as directed by supervisor.
  • Work with Logistics as needed
  • Become familiar with all processes and procedures within the customer service department.


Strong problem solving skills and the ability to lead and support a team of people.
Excellent verbal and written communication skills
Excellent telephone skills and a friendly and pleasant manner
Ability to work independently and in a team.
Must excel at Microsoft Word and Excel as well as demonstrate an ability to quickly learn new software systems.
Strong data entry and word processing skills and an attention to detail
Education and Experience Requirements:

Bachelor’s degree or equivalent
Two or more years of call center representative or equivalent experience
Previous work experience overseeing and/or managing/ directing the work of others

Interested candidates should email their resume, cover letter, and salary requirements to:


Customer Service Representative

 Longleaf Services, Inc., a full-service fulfillment company and subsidiary of UNC Press, is seeking Customer Service /Order Entry Representatives with advanced Excel skills for their Chapel Hill office. The position is responsible for taking and entering orders while providing a positive experience for the book-buying customers of our client publishers. This is a position with advancement potential for enthusiastic, friendly, and well-organized individuals who are looking for great opportunities.

The primary responsibilities are:

  • Respond and answer all phone and email orders and inquiries.
  • Provide customers with product and service information.
  • Identify, research, and resolve customer issues.
  • Support management on special projects.

Required qualifications:

  • 1-3 years of relevant customer service
  • Proficiency and comfort with technology, including MS Office
  • 1-2 years’ experience using Excel to manipulate and analyze data.
  • Excellent verbal and written communication skills
  • Good organizational skills and ability to multi-task

In addition to our collegial work environment this is a full-time position with an hourly rate between $15-$17.95, depending upon qualifications and supplemented with a generous benefits package that includes 14 holidays, vacation, and sick time, as well as:

  • State Health Plan of North Carolina
  • NC Flex State Plans – dental, vision, accident, critical care, FSA and life insurance
  • State retirement program with an employer match
  • Supplemental retirement plans, i.e., 457, 403b and NC 401K
  • Unlimited access to financial advisors
  • Free Book allowance twice per year

Review of applications will begin immediately and end when the openings are filled. Interested candidates should email their resume with cover letter and salary requirements to the Chief Human Resources Officer at


Longleaf Services Inc.
Position Title: Operations Support Associate
June 2023

Longleaf Services (LL), a not-for-profit affiliate of the University of North Carolina Press, seeks an Operations Support Associate to deliver consistent, timely, daily delivery of the highest quality, cost-effective services to Longleaf clients and customers. This role is a highly visible one, and it requires a detail oriented, well-organized contributor with the ability to handle a high volume of activity and competing responsibilities in a fast-paced environment. The position will be super exciting for someone who is looking for a growth opportunity, who appreciates books and bookselling and is able to provide professional assistance to the Customer Service Manager and the Director of Operations with a variety of important tasks.

Primary Responsibilities:

Sales Processing - assist in the creation of daily/monthly sales imports ensuring accuracy and timeliness. This includes exhibit orders and sales, special billings, and consignment sales processing.

  • Account Creation - consult with business partners to onboard new customers and maintain detailed, up to date customer records.
  • Routinely perform customer service reships, credits, and adjustments.
  • Support account reconciliation and production of regularly scheduled sales reports
  • Monitor, review and verify accounting records and transactions for accuracy, timeliness, and adequacy of supporting documentation.
  • Conduct order processing and management of the same.
  • Investigate and resolve problems, queries raised by internal and external customers.
  • Ensures compliance with internal policies, rules, and regulations.
  • Provide assistance and support with annual audits.
  • Support management on special projects as needed.
  • Perform any other administrative and operations-related support work, as needed.


  • Strong analytical, detail oriented, data-driven approach to the role
  • Ability to set priorities, be flexible and manage multiple detailed tasks efficiently; strong project management skills to track and follow up on projects
  • Ability to capture, develop, share, and effectively use information and knowledge to achieve deliverables
  • Excellent written and verbal communication skills
  • Excellent organizational skills, methodical and tenacious
  • Demonstrated ability to build strong business relationships, and adapt to various communication styles, situations, and personalities across all levels
  • Receive, maintain, and approach confidential information with a high level of professionalism, discretion, and unquestionable integrity

Preferred Skills & Experience:

  • Completion of associate degree in accounting a plus
  • Previous experience working in a data processing/customer service environment
  • Minimum of two years of progressively reasonable operations and administrative
    experience, ideally from within the publishing industry
  • High level of proficiency with Microsoft Excel and report writing tools
  • Demonstrated ability to quickly learn new software systems

Company Benefits:

  • State Health Plan of North Carolina underwritten by BCBSNC
  • NCFlex State Insurance Plans: dental, vision, accident, and Flexible Spending Accounts for Medical and Dependent Care
  • AD&D, cancer, critical care, and life
  • Employee Assistance Program
  • Paid vacation and sick leave
  • 14 paid holidays per year
  • 2 paid community service days
  • Retirement and investment plans, including supplemental plans and access to financial advisors
  • State Employees’ Credit Union Membership

This position reports to the Customer Service Manager of Longleaf Services, Inc.

Interested candidates should email their resume, cover letter, and salary requirements to:



Longleaf Services values diversity, equity, and inclusion in word and deed. Our work reflects a commitment to engaging diverse voices and experiences. Similarly, we value a workplace that welcomes different perspectives to enhance the quality of our decision making as we carry out our work. We are strategically engaged in creating and enhancing policies and practices that will attract, retain, and develop a staff that is diverse along many dimensions.